Refund and Returns Policy

Most items purchased through ZM Deals are eligible for return within 30 days of delivery, subject to the following conditions:

• Item must be in its original condition and packaging
• All original tags, labels, and accessories must be included
• Item must not show signs of use, wear, or damage
• Digital products and downloadable content are generally non-refundable
• Personalized or custom-made items may not be eligible for return
• Items marked as "Final Sale" or "Non-Returnable" cannot be returned

The following items are generally not eligible for return:

• Digital products, software, and downloadable content
• Gift cards and promotional codes
• Personalized or custom-made items
• Items marked as "Final Sale" or "Non-Returnable"
• Perishable goods and consumables
• Items that have been used, damaged, or modified
• Items missing original packaging or accessories
• Items purchased from third-party sellers (subject to their individual policies)

To initiate a return, please follow these steps:

1. Contact Customer Support: Email us at support@zmdeals.shop within 30 days of delivery with your order number and reason for return
2. Receive Return Authorization: We will review your request and provide a Return Authorization Number (RAN) if approved
3. Package Your Item: Securely package the item in its original packaging with all accessories and tags
4. Ship the Return: Use the provided shipping label or ship to our returns address with tracking information
5. Wait for Processing: Once we receive your return, we will inspect it and process your refund within 5-7 business days

Return shipping costs are handled as follows:

• Defective Items: We cover return shipping costs for items that arrive damaged or defective
• Wrong Items: We cover return shipping costs if we sent you the wrong item
• Customer Preference Returns: Customers are responsible for return shipping costs for items returned due to preference (size, color, style, etc.)
• International Returns: International customers are responsible for all return shipping costs and customs duties

We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

Once we receive and inspect your return, we will process your refund as follows:

• Inspection Period: Returns are inspected within 2-3 business days of receipt
• Approved Returns: Refunds are processed within 5-7 business days after approval
• Payment Method: Refunds are issued to the original payment method used for the purchase
• Processing Time: Credit card refunds typically appear within 3-5 business days, while bank transfers may take 5-10 business days
• Partial Refunds: Partial refunds may be issued for items returned in less than original condition

Refunds are processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunds are processed back to the original card within 3-5 business days
• PayPal: Refunds are processed back to your PayPal account within 1-2 business days
• Bank Transfers: Refunds may take 5-10 business days to appear in your account
• Store Credit: In some cases, refunds may be issued as store credit for future purchases

If you receive a damaged or defective item, please contact us immediately:

• Documentation: Take photos of the damage or defect for our records
• Contact Us: Email support@zmdeals.shop with your order number and photos within 48 hours of delivery
• Replacement or Refund: We will offer a replacement, repair, or full refund at your choice
• Shipping Coverage: We cover all shipping costs for damaged or defective items

We offer exchanges for items in different sizes, colors, or styles, subject to availability:

• Exchange Process: Follow the same return process and specify your desired exchange item
• Price Differences: If the exchange item costs more, you will be charged the difference. If it costs less, you will receive a refund for the difference
• Availability: Exchanges are subject to item availability. If your desired item is not available, we will process a refund instead
• Shipping: We cover shipping costs for exchanges of the same value

Returns received after the 30-day return period may be considered on a case-by-case basis:

• Extended Returns: We may accept late returns for valid reasons (extended shipping delays, etc.)
• Partial Refunds: Late returns may be subject to restocking fees or partial refunds
• Store Credit: Late returns may be issued as store credit instead of a full refund
• Communication: Please contact us to discuss late return options before shipping

The following restocking fees may apply:

• No Fee: Returns within 14 days in original condition
• 10% Fee: Returns between 15-30 days in original condition
• 15% Fee: Returns with minor wear or missing accessories
• 25% Fee: Returns with significant wear, damage, or missing packaging
• No Refund: Items returned in unsellable condition

Items purchased from third-party sellers through our platform are subject to their individual return policies:

• Seller Policies: Each seller sets their own return policy and eligibility criteria
• Contact Seller: Contact the seller directly for return requests and instructions
• Platform Support: We can assist with communication between you and the seller
• Dispute Resolution: We provide dispute resolution services for third-party transactions

If you have questions about our refund and returns policy or need assistance with a return, please contact us:

Please include your order number and detailed description of the issue when contacting us for faster assistance.