Terms and Conditions

By accessing and using ZM Deals' website, mobile application, or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our platform, including customers, vendors, and visitors. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting.

To access certain features of our platform, you may be required to create an account:

• Account Information: You must provide accurate, current, and complete information when creating your account
• Password Security: You are responsible for maintaining the confidentiality of your password and account credentials
• Account Activity: You are responsible for all activities that occur under your account
• Account Termination: We reserve the right to terminate accounts that violate these terms or engage in fraudulent activity
• Age Requirement: You must be at least 18 years old to create an account and make purchases

We strive to provide accurate product information, but please note:

• Product Descriptions: Product descriptions, images, and specifications are provided for informational purposes only
• Pricing: All prices are subject to change without notice. Prices are displayed in UAE Dirhams (AED) unless otherwise stated
• Availability: Product availability is subject to change. We reserve the right to cancel orders for out-of-stock items
• Errors: We reserve the right to correct any pricing errors and cancel orders affected by such errors
• Third-Party Products: Some products may be sold by third-party vendors with their own terms and policies

When placing orders through our platform:

• Order Confirmation: Orders are confirmed when payment is successfully processed
• Payment Methods: We accept various payment methods including credit cards, debit cards, PayPal, and bank transfers
• Payment Processing: All payments are processed securely through our payment partners
• Order Cancellation: Orders may be cancelled before shipping. Once shipped, standard return policies apply
• Order Modifications: Order modifications may be possible before processing begins
• Taxes and Duties: Customers are responsible for any applicable taxes, duties, or import fees

All products are shipped from our UAE warehouse:

• Shipping Location: All orders are processed and shipped from our warehouse in the United Arab Emirates
• Delivery Times: Estimated delivery times are provided but may vary due to customs, weather, or other factors
• Shipping Costs: Shipping costs are calculated based on destination and selected shipping method
• Risk of Loss: Risk of loss and title for items purchased pass to you upon delivery to the carrier
• Delivery Issues: Customers must report delivery issues within 48 hours of expected delivery

Our return and refund policies are as follows:

• Return Window: Most items may be returned within 30 days of delivery
• Return Conditions: Items must be in original condition with all packaging and accessories
• Non-Returnable Items: Digital products, personalized items, and certain categories may not be returned
• Refund Processing: Refunds are processed within 5-7 business days of receiving returned items
• Restocking Fees: Restocking fees may apply to certain returns

All content on our platform is protected by intellectual property laws:

• Ownership: All content, including text, images, logos, and software, is owned by ZM Deals or our licensors
• Use License: We grant you a limited, non-exclusive license to access and use our platform for personal, non-commercial purposes
• Restrictions: You may not copy, modify, distribute, or create derivative works without our written permission
• Trademarks: ZM Deals trademarks and logos are protected and may not be used without permission
• User Content: By submitting content, you grant us a license to use it for platform purposes

You agree not to engage in the following activities:

• Fraudulent Activity: Creating false accounts, using stolen payment methods, or engaging in any fraudulent behavior
• Unauthorized Access: Attempting to gain unauthorized access to our systems or other users' accounts
• Spam and Harassment: Sending spam, harassing other users, or engaging in abusive behavior
• Illegal Activities: Using our platform for any illegal purposes or activities
• System Interference: Interfering with the operation of our platform or servers
• Content Violations: Posting inappropriate, offensive, or illegal content

Your privacy is important to us:

• Privacy Policy: Our collection and use of your personal information is governed by our Privacy Policy
• Data Security: We implement appropriate security measures to protect your information
• Data Sharing: We may share your information with service providers and as required by law
• Cookies: We use cookies and similar technologies to enhance your experience
• Your Rights: You have certain rights regarding your personal information as outlined in our Privacy Policy

We provide our services "as is" with the following disclaimers:

• Service Availability: We do not guarantee uninterrupted access to our platform
• Product Warranties: Product warranties are provided by manufacturers, not ZM Deals
• Third-Party Content: We are not responsible for content provided by third-party vendors or users
• Technical Issues: We are not liable for technical issues beyond our reasonable control
• Limitation of Liability: Our liability is limited to the amount you paid for the specific product or service

You agree to indemnify and hold harmless ZM Deals, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our platform or services
• Your violation of these Terms and Conditions
• Your violation of any applicable laws or regulations
• Your content or communications on our platform
• Any third-party claims related to your use of our services

These terms remain in effect until terminated:

• Your Termination: You may terminate your account at any time by contacting us
• Our Termination: We may terminate or suspend your account for violations of these terms
• Effect of Termination: Upon termination, your right to use our services ceases immediately
• Surviving Provisions: Certain provisions survive termination, including intellectual property and indemnification clauses

These terms are governed by UAE law:

• Governing Law: These terms are governed by the laws of the United Arab Emirates
• Jurisdiction: Disputes will be resolved in the courts of the UAE
• Dispute Resolution: We encourage resolution through direct communication first
• Arbitration: Certain disputes may be resolved through binding arbitration
• Class Action Waiver: You waive any right to participate in class action lawsuits

We may update these terms from time to time:

• Notification: We will notify users of material changes via email or website notice
• Effective Date: Changes become effective immediately upon posting
• Continued Use: Continued use of our services constitutes acceptance of updated terms
• Review: We encourage you to review these terms periodically

If you have questions about these Terms and Conditions or need assistance, please contact us:

These Terms and Conditions constitute the entire agreement between you and ZM Deals regarding your use of our platform and services.